About us:
The MathWorks is the leading developer and supplier of software for technical computing and Model-Based Design. Employing more than 2,000 people, The MathWorks was founded in 1984 and is headquartered in Natick, Massachusetts, with offices and representatives throughout the world. The company has been profitable every year since its inception and is privately held. Over 1,000,000 engineers and scientists in more than 100 countries, on all seven continents, use MATLAB® and Simulink®. These products have become fundamental tools for work at the world’s most innovative technology companies, government research labs, financial institutions, and at  more than 3,500 universities.
MATLAB and Simulink users are making better and faster progress in vital areas; they are advancing our knowledge of the earth, the environment, and the universe; they are making our cars safer and more fuel efficient, and improving air travel safety; they are making our phone calls clearer and measurement devices more accurate; they are making advances in medical research and diagnostic techniques; they are searching for new sources of energy; and they are educating the next generation of scientists.

Job #:7519-AB
Job Title:Technical Support Engineer
Location: Bangalore, India
% Travel: None to Minimal
Area of Interest:Technical Support Engineer

Job Summary
MATLAB and companion toolboxes provide engineers, scientists, mathematicians, and educators with an environment for technical computing applications. These products serve a broad range of tasks across a variety of industries from automotive and electronics to industrial equipment and telecommunications.

We are looking for engineers to join our Technical Support team. As a Technical Support Engineer you will provide support to our customers and this will allow you to gain:

• Product knowledge
• Skills in troubleshooting, software testing, and debugging
• Exposure to real-world applications
• Opportunities to develop your communication, presentation, and leadership skills
• Opportunities to work closely with other departments across the company to resolve complex problems.

The Technical Support Engineer role allows you to identify and develop your technical, professional, and personal skills for a successful technical career at The MathWorks. You will receive a combination of practical experience and formal training in a work environment that fosters and rewards cooperation, teamwork, learning, and fun.

Responsibilities
As a Technical Support Engineer you will help make our customers successful in the usage of our MATLAB and Simulink product lines. This involves resolving customer reported issues in a wide area of products, applications, and industries. Collaborating with specialists will help you understand customers’ requests and the background of their requests. Having a clear understanding of the issue, you will provide the customer with an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our product lines. Your post-sales relationship with our customers is important to their long term satisfaction. The feedback that you provide to our organization will be very helpful in understanding the needs of our customers.

Qualifications
The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.

We also require:

• MTech degree in engineering or equivalent
• Excellent language skills in English
• Strong verbal and written communication skills
• Familiarity with mathematics
• Familiarity with controls systems or signal processing
• Knowledge of at least one operating system and at least one programming language
• Strong commitment to learning and personal development
• Knowledge of MATLAB
• Flexibility to work a rotation schedule within the hours of operation

Plusses:
Knowledge of other MathWorks products
Skills in model based design and/or production code generation

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